Reservations
When booking a safari with FN Gorilla Safaris Africa, please include your preferred arrival and departure dates, the number of people in your group, their genders and ages, housing preferences, and flight details (where available). This will ensure that our preparations meet your requirements. After booking the safari, the customer must notify FN Gorilla Safaris Africa of any participant preferences and special requests, such as medical needs, disability requirements, food, and any other requirements.
While FN Gorilla Safaris Africa will do everything possible to ensure that all bookings and arrangements are completed to the client’s complete satisfaction, the company is not liable for any injury, damage, or delay caused directly by hotels, restaurants, flights, or any other service agency or company with whom bookings have been made.
Transportation
The chosen mode of transportation for FN Gorilla Safaris Africa is a customized four-by-four Land Cruiser with a pop-up roof and wide-opening windows. All vehicles include air conditioning to keep you comfortable on dusty roads. We offer Land Cruisers that seat four, five, and eight people. We routinely charter planes for our clients when needed. We aspire to offer a higher level of travel than the average travel business.
Accommodation
Includes twin or double beds in rooms or tents with private bathrooms. Single rooms may be available at a supplement fee, although they are not always guaranteed. Many of the hotels offered by FN Gorilla Safaris Africa have limited capacity. It is necessary to make bookings well in advance. FN Gorilla Safaris Africa prefers small, intimate lodges to provide a unique experience.
FN Gorilla Safaris Africa reserves the right to substitute equal or superior lodgings. If a hotel of the same class as the confirmed itinerary is unavailable, FN Gorilla Safaris Africa will substitute the next best quality accommodation or offer a higher one for an additional price.
Cancellation
All cancellation requests must be submitted in writing to the reservations staff and will take effect on the date received by FN Gorilla Safaris Africa. Refunds for all prepaid money will be subject to cancellation fees imposed by the hotel, lodges, and banks. The client will forfeit the following percentages based on the cancellation notification and the departure date:
Payment terms:
Cancellations and refunds.
15-35 days: 50% of the tour price is saved for cancellations.
7-14 days: 75% of the tour money is held as cancellation.
3-6 days: 90% of the tour price is saved for cancellation.
0-2 Days: No refunds incur a 100% charge of the total booking cost.
Any cancellations and modifications must be sent in writing or by email and acknowledged by FN Gorilla Safaris Africa reservations officer. The fees listed above are for all pre-booked/prepaid activity packages and will be charged if a tour is cancelled. We reserve the right to deduct all expenses from any payments received. The following percentages do not include gorilla, chimpanzee, golden monkey, and colobus monkey canopy permits, as well as non-refundable flight tickets.